Terms of service
Terms of Service
These Terms of Service apply to all bookings, purchases and services provided by Mental Finishes Automotive Detail Services (“Mental Finishes”, “we”, “us” or “our”).
By booking a detailing service, purchasing merchandise or using our website, you agree to these Terms of Service.
1. Automotive Detailing Services
Mental Finishes provides mobile automotive detailing services. Service inclusions vary depending on the package and any add-ons selected at the time of booking.
We aim to provide all services to a high professional standard. Results may vary depending on the vehicle’s age, condition, paintwork, previous damage, staining and other factors outside our control.
Some stains, scratches, paint defects, odours or other imperfections may not be completely removable through detailing.
2. Customer Responsibilities
Customers are responsible for providing accurate information regarding their vehicle and its condition when making a booking.
As a mobile detailing service, customers must provide reasonable access to the vehicle and, where required for the booked service, access to water and electricity.
Customers should remove personal belongings and valuables from the vehicle before their appointment.
3. Pricing
Prices displayed on our website are in Australian dollars (AUD).
Pricing may vary depending on vehicle size, condition, selected services and additional work required.
If the vehicle requires significantly more work than reasonably expected from the information provided at booking, we will discuss any additional charges with the customer before carrying out that additional work.
4. Bookings & Deposits
A deposit may be required to secure a detailing appointment.
Where a deposit is paid, it will be applied toward the final cost of the booked service.
Late cancellations, failure to attend or failure to provide reasonable access to the vehicle may result in the loss of the booking deposit.
5. Cancellations & Rescheduling
We understand that plans can change. Customers should provide as much notice as possible if they need to cancel or reschedule.
As our detailing services are mobile and weather dependent, Mental Finishes may occasionally need to reschedule a booking due to unsafe weather, illness, equipment issues or circumstances outside our reasonable control.
Where this occurs, we will make reasonable efforts to arrange another suitable appointment.
6. Vehicle Condition & Existing Damage
Mental Finishes is not responsible for damage or defects that existed before the detailing service began.
This may include existing scratches, stone chips, cracked or damaged plastics, deteriorated paint or clear coat, damaged trim, loose components or other pre-existing defects.
Customers should notify us of any known fragile, damaged or modified areas before work begins.
7. Merchandise
Mental Finishes may offer merchandise through our online store.
We aim to ensure product descriptions, images, sizing and other information are as accurate as reasonably possible. Actual colours or appearance may vary slightly due to screens, manufacturing or other factors.
Merchandise returns, exchanges and refunds are handled in accordance with our Returns & Refund Policy and Australian Consumer Law.
8. Orders & Payments
Customers must provide accurate billing, contact and delivery information when placing an order.
We reserve the right to cancel or refuse an order where there is a genuine pricing error, suspected fraudulent activity, inability to fulfil the order or another reasonable operational issue. Where payment has already been taken and an order is cancelled by us, an appropriate refund will be provided.
9. Website Use
You must not misuse our website, attempt to interfere with its operation, use it for unlawful purposes or reproduce Mental Finishes branding, photographs, designs or content without permission where those materials are protected by intellectual property rights.
10. Refunds & Consumer Rights
Refunds, returns and cancellations are subject to our Returns & Refund Policy.
Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
11. Changes to These Terms
Mental Finishes may update these Terms of Service from time to time. The current version will be made available through our website.
12. Contact
For questions about these Terms, bookings, services or merchandise, please contact:
Mental Finishes Automotive Detail Services
📍 Wallan, Victoria, Australia
📧 mental.finishes@gmail.com
📞 0449 193 011
🚗 Mobile Automotive Detailing